A PERFORMANCE EVALUATION FOR IT/IS IMPLEMENTATION IN ORGANISATION: PRELIMINARY NEW IT/IS CAPABILITY EVALUATION (NICE) MODEL

Abstract

Most of the traditional IT/IS performance measures are based on productivity and process, which
mainly focus on method of investment appraisal. There is a need to produce alternative holistic
measurement models that enable soft and hard issues to be measured qualitatively. A New IT/IS
Capability Evaluation (NICE) framework has been designed to measure the capability of organisations
toâ€successfully implement IT systems†and it is applicable across industries.The idea is to provide
managers with measurement tools to enable them to identify where improvements are required within
their organisations and to indicate their readiness prior to IT investment. The NICE framework
investigates four organisational key elements: IT, Environment, Process and People, and is composed
of six progressive stages of maturity that a company can achieve its IT/IS capabilities. For each
maturity stage, the NICE framework describes a set of critical success factors that must be in place for
the company to achieve each stage.

Keywords: evaluation, information technology, information system, maturity model success